Frequently Asked Questions
Everything you need to know about your House of Sunny order.
How long will my delivery take to arrive?
Standard UK shipping typically takes 2-4 business days. International orders generally arrive within 5-10 business days depending on the destination and local customs processing.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be returned in their original condition, unworn, with all tags attached and in the original packaging.
Do you restock sold-out items?
To maintain our commitment to slow fashion and sustainability, we produce in limited runs. However, we occasionally restock popular icons. We recommend signing up for 'Back in Stock' notifications on the product page.
How do I care for my knitwear?
Our knitwear is delicate. We recommend a cool hand wash with mild detergent or professional dry cleaning. Always dry flat to maintain the garment's shape and avoid hanging.
Will I have to pay international duties and taxes?
For customers outside the UK, orders may be subject to import duties and taxes applied by your local customs office. These charges are the responsibility of the customer and are not included at checkout.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.